Frequently Asked Questions (FAQs)

Check-in and check-out times

Check in begins at 3 p.m. and check out ends at 11 a.m. Upon arrival, call +1 808 923-8414. Our staff will meet you in the hotel lobby to welcome you, check you in, and escort you to your room. Please don't check in at the front desk in the lobby.

Late check-ins

If you plan on arriving outside of our normal daily hours of 8 a.m. to 10 p.m., call us at +1 808 923-8414 prior to your stay for arrival instructions.

Smoking policy

All rooms are non-smoking, including the balcony/lanai. Per City and County regulations, smoking is only permitted on the street level at least 20 feet (6 meters) from any entrance or window. This includes vaping and cigars. Marijuana is prohibited on the property.

Fees

There are no resort fees. A cleaning fee will be charged for your stay. If you have pre-paid your stay, this fee will be collected at check-in using any major credit card. Please note that daily housekeeping is currently not offered. The cleaning fee applies to check-out cleaning services.

Cribs

Cribs can be provided for $20 plus tax per night, depending on availability.

Pool

There is an outdoor pool located on the first level, but no Jacuzzi. No lifeguard is present.

Towels

In-room use towels are provided in your room. For pool or beach towels, please see the front desk.

Pets

While pets are allowed on the property, they aren't permitted in this room.

Groceries

  • Waikiki Market at 2380 Kuhio Avenue (0.7 miles) offers grocery delivery with free delivery for orders more than $25. We have no affiliation with Waikiki Market. For more information, please refer to their website.
  • Whole Foods is open 7 a.m. — 10 p.m. daily at 888 4211 Wai'alwae Avenue (3.3 miles), but offers no delivery.
  • Safeway is open 24 hours a day at 888 Kapahulu Avenue (1.3 miles), but offers no delivery.

Convenience stores and beverages

  • Two ABC Stores are located adjacent to the hotel on on Kapahulu Avenue. These stores have tourist items, snacks, and beer, wines, and spirts. The store closest to the hotel is open to 10:30 p.m. weekdays, 11 p.m. weekends. An additional store is located at the corner of Kapahulu Avenue and Kalalaua Avenue.
  • Starbucks is located 250 feet west of the hotel on Kapahulu Avenue.

Dining

Teddy's Bigger Burgers (1st floor, 10 a.m. – 9 p.m. daily) and Hula's Bar & Lei Stand (2nd floor — bar to 2 a.m., kitchen to 9 p.m.) — both serve casual fare and pupus.

Many off-site restaurants are within a short stroll, ranging from casual to fine dining.

Room service

We invite you to sample the many dining choices available in Waikiki. There are several 24-hour and late night food options. We don't currently provide room service.

Parking

Limited parking is available on-site. Please contact us regarding rates and availability.

Local transportation

App-based Uber and Lyft rideshare is available. Car rentals, shuttles, taxis, and public transit are available in Waikiki. TheBus lines 2, 3, 12, 19, 20, 23, 42, 98A, W1, W2, and W3 stop 250 feet west of the hotel on Kapahulu Avenue. The new Honolulu Skyline light rail runs between East Kapolei and Aloha Stadium. Airport and downtown stations are scheduled to open in 2025 and 2031, respectively.

Airport transportation

While we don't offer any transpiration services, a multitude of services, including Uber and Lyft are available. Although this is paradise, traffic congestion can be heavy. Allow sufficient travel time. You might consider one of these shuttle options (we have no affiliation):

Is this a hotel room?

The 10-floor, 180-room Waikiki Grand HotelĀ® consists of traditional hotel rooms and private owner rooms equivalent to a condominium. This 253 square feet room is privately owned, designed, and furnished with professional management services from Castle Resorts & Hotels, a separate company from the owner of the hotel.

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